Credit Card Fraud - Qdoba Responds

In a previous post I had mentioned that I many of my friends and coworkers have been the victim of fraud in the past 2 weeks. One of the suspected originators of that fraud was the Qdoba in Owings Mills.

Today I received a comment to that posting directly from someone at Qdoba. I thank them very much for this detailed response. I shared this with my affected friends. Hopefully this will be a lesson on how to more effectively manage everyone's credit card. It's better to actively watch those statements rather than wait until the end of the month. Minimize the use of your debit card. Once that money is gone - it's gone! And always remember - cash is King!

Here is Qdoba's response:

I'm sorry that this happened to you. At Qdoba, we take our food safety and guest’s personal safety very seriously.

That being said, there was a recent credit card breach at this single franchise location in Owings Mills. As soon as we were alerted of this breach, we actively initiated the proper procedures to remedy this. Immediately, the particular location in question was taken offline so that no additional information could be transmitted. Additionally, FishNet Security, a third party security group approved by the Credit Card Consortium came to this particular location to remove the hardware to conduct a forensic investigation.

Before this system is brought back online, we will replace all the affected components and the Franchisee will work with the credit card processor to re-certify this system as being PCI compliant.

In the meantime, as with any credit card breach, we are recommending that guests who believe they were affected to contact their credit card companies directly to have charges removed and to receive a new card.

Please don’t hesitate to contact us with any additional questions or concerns. We can be reached at PR@Qdoba.com.

Credit Card Cyber Terrorism in Owings Mills?

What in the world is going on with stolen credit cards lately? As mentioned in a previous post, my credit card number was stolen and hundreds, no thousands of dollars worth of charges were racked up on my credit card.

In the course of talking to my friends and coworkers, there appears to be a rash of stolen credit card numbers in the past 2 weeks.

In all, ten people that I know have had their credit card numbers stolen. Many claimed that the numbers were stolen locally in Owings Mills. Many had visited Qdoba, Home Depot, and Chick-Fil-A.

Is it a coincident or are there a cyber terrorist ring in Owings Mills where they are stealing numbers and running up charges?

Some of the unauthorized charges are showing up in Mexico and the Philippines.

I know of at least one complaint made to Qdoba, who subsequently cried libel and slander for saying that the false charges originated from their restaurant. Everyone denies everything, but the charges keep showing up.

I don't own a business, but if something like that happened to my establishment - I wouldn't be accusing the victims of a crime. That's not good business. And for that - Qdoba and their arrogant attitude can kiss my business good-bye for a while.

Cash is King!

Qdoba to Eldersburg

Good news from Eldersburg.net. I cross-verified this in the Baltimore Business Journal. Qdoba is opening a new store in Eldersburg. It will occupying the old Hollywood Video store that's next to the Papa John's on Liberty Road.

I think this is fantastic news. I really like Qdoba. It's no Chipotle, but Qdoba is a good second choice.


Also in the restaurant news, the A&W \ KFC will no longer offer the A&W portion. It will now be a stand-alone KFC. This is a shame because I really like their burgers. But then again I can't remember the last time I went there to get one. The problem with the A&W \ KFC in Eldersburg is that you wait in line for 15 minutes to order, then you stand there and wait another 20 minutes to pick it up. And one time they even told me they had no chicken. Are you kidding me? KFC has no chicken? That's be like the Maryland General Assembly not having any crooked politicians.

I'd also like to take this opportunity to list all of the new stores and restaurants that are coming to the Carrolltown Center, also known as the Dumpster Mall.

The new stores are:

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That's right. Nothing. Black Oak Associates has been busy doing a lot of nothing. But then again, we're kind of used to that.